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I can only see tickets raised by me

in Help Desk 1 comment

Summary: In the Helpdesk, sporadically, I can only see Service requests which I have raised. Queues otherwise appear as "No Data to display".

Content (please ensure you mask any confidential information):

I have full admin access to HR helpdesk - I can see all queues, all SRs. Occasionally - maybe once a week - the helpdesk prevents me from seeing any SRs, other than those I have raised. When I go to my Team's queue, I should be seeing all open SRs but I get "No Data to Display"

If I remove the Queue filter to view all open SRs, I only see SRs I have raised.

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