Tasks Not Visible Under "Info Requested" Filter After Request for Info Action in OPA — Cloud Customer Connect
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Tasks Not Visible Under "Info Requested" Filter After Request for Info Action in OPA

in Process Automation

Dear Team,

We are facing an issue in Oracle Process Automation related to the "Request for Information" action.

Issue Details:

  • When a user performs Request Info on a task, the action is correctly recorded in the audit log as pending with the person from whom the information was requested.
  • However, the task does not appear under the "Info Requested" filter in the recipient’s task list in Workspace.
  • This makes it difficult for the intended user to view and respond to the information request.

Is there a known reason why these tasks might not show up under the "Info Requested"

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