Are there any seeded alerts for HR Help desk ? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Are there any seeded alerts for HR Help desk ?

Summary:

Hello Experts,

We are looking to implement HR Help Desk for a client. However I am a little puzzled regarding the notifications capabilities of this module. Is there no intimation of a service request assigned, update on the service request as well as Closure of the service request ?

How are employees notified on the progress of the SR?
How do agents keep track of the same?

If someone has faced the same issue, please guide us here.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25C


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!