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REDWODO helpdesk tickets Not Auto Assigned to Agent

in Help Desk 4 comments

Summary:

We are migrating our helpdesk to REDWOOD and while we have setup the assignment rule and queue are setup for auto assignment and omni channel is enabled, the tickets are not getting auto assigned to resources in the queue.

While we check from Admin, we can notice the queue is identified but resource is not updated, while we logged in as resource.


Auto Assignment Rule for the category.

Admin View to ticket:

Queue Details

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23B


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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