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Error-Sorry, the assistant is unavailable right now. If the issue persists, contact your help desk.

Summary:

The agents were working till last Friday but then it is not working anymore.

Content (please ensure you mask any confidential information):

Hi Team,

I am facing this issue of Agent not available when previously it was working fine with the same role. Is there any changes on the roles?

I have all the Admin roles, Permission group Enabled, Profile Options enabled for VBCS enabled as well.

I have also followed this doc and ran the Import user and role application security scheduled process.

https://demo.oraclecloud.com/?documentId=PROBLEM10553&page=shell&shell=support&support=support-knowledge-document

Custom Role -

Version (include the version you are using, if applicable):

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