WMS App - Can keyboard in text based fields be disabled or options to configure behaviour? — Cloud Customer Connect
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WMS App - Can keyboard in text based fields be disabled or options to configure behaviour?

edited Aug 28, 2025 2:13PM in Warehouse Management 3 comments

Summary:

Staff are using the WMS web application for picking. Before the latest release 25C release we used a third-party keyboard and were able to implement tabbing to next field after scanning so that the keyboard did not show to user every time the user moved to next field.

Following the release the touch-based navigation looks to have been implemented and as such the keyboard now pops up on devices screen when these fields are selected.

This covers the field the user is scanning so they can’t see the field and they also must press the down arrow to remove the keyboard. The attached screenshot shows the issue. Can you confirm if there is any configuration in the screens or application that would allow us to change this. From our staff’s perspective this is slowing down the picking process considerably and is very frustrating.

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