Groovy Script for Action Plan due date notification — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Groovy Script for Action Plan due date notification

in Help Desk

Summary:

We have due date duration defined for each action within action plan which is added in a Case.

How can we share a reminder to Assigned to Person of Case when duration is nearing, e.g., 1 day earlier.

Can we use object workflow or Groovy script to achieve this. Please share if someone has worked on similar requirement and have some handy scripts available,

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!