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Redwood - Unable to bring item back from a catalogue solution (POR-2010877)

in Self Service Procurement 2 comments

End users are unable to bring an item back in RSSP.

Item has a CPA attached to it, everything matches in Oracle, even allows end users to punchout and bring this item back to Oracle using the classic requisitioning view.

This issue is only present in RSSP and can be reproduced every time we try to return an item from the catalogue solution back to Oracle.

The error message states:

"No matching records found for the combination of the values provided for the attributes SourceAgreementHeaderid, Supplier SupplierSite. One or more of these may be invalid POR-2010877"

If you've encountered this issue before, can you please provide an advice on how we can resolve this?

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