Clarification on FYI Notification: Supplier Couldn't Be Created — Cloud Customer Connect
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Clarification on FYI Notification: Supplier Couldn't Be Created

Summary:

When a supplier registration fails, the system sends the notification “FYI: Action Required: (…) Supplier Couldn't Be Created”. For example, this happens if the supplier name already exists in the system and the new registration is therefore rejected.

We would like clarification on the following:

  • Which privilege or role is required in order for a user to receive this notification?

Our business requirement is that the person performing the supplier registration (an employee, not the supplier) should receive this error notification if the registration fails.

Currently, we are experiencing the opposite: only administrator users receive the message, while procurement agents do not see it and assume the supplier they registered was successfully created.

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