Unable to merge ex-employee who is a rehire — Cloud Customer Connect
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Unable to merge ex-employee who is a rehire

Summary:

Below is the typical case given by HR team.

For an Ex- Employee, they have completed ORC process and moved to HR, as a pending worker they cancelled the Work relationship. Now in ORC they are performing duplicate check then to create offer for the same candidate, system neither showing potential duplicates info. with different criteria's and not even old employee records shows as "Ex-Employee" as Candidate type.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25C


Code Snippet (add any code snippets that support your topic, if applicable):

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