Followup Questions Design Approach — Cloud Customer Connect
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Followup Questions Design Approach

Summary:

Can the agent act as a human and ask followup questions based on the received response which is what we need but still have to collect more information after that.

For Ex:

What is your full legal name?

Ans: My Full Legal name is Akhil Sai Kaza

What is your Age with full DOB?

Ans: My Age is 24 Years, Full DOB is 09/01/2025

What is your full address?

Ans: My Full address is XYZ

If this kind of interaction is possible.

Where do we input the flow of questions it has to ask. Is it in the Topic or Agent Team or worker agent config?

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