Requirement to Map Sales Order Adjustment Reason Code in SLA — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Requirement to Map Sales Order Adjustment Reason Code in SLA

I have a requirement to map the sales order adjustment reason code for each price adjustment when creating a markup price. The objective is to ensure that each adjustment is posted to a different account based on its respective reason code.

For example:

  • A sales order with one line has two adjustments, each with a different reason code.
  • The main line should go to its designated account.
  • Each adjustment should post to a separate account based on its respective reason code.

My question is: Can SLA rules be configured based on the adjustment reason code? If not, are there any alternative workarounds to achieve this requirement?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!