Payroll Retro process Error ORA-20001 Retro entry element on two ER benefits — Cloud Customer Connect
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Payroll Retro process Error ORA-20001 Retro entry element on two ER benefits

Summary:

Employee termed on 7/31/2025, his benefits all termed on 7/31/2025. The last two pay periods 8/19 for pay date of 8/22 and 9/2 for pay date of 9/5 when we run the Recalculate payroll for Retroactive changes we get the error below. The employee is termed and has a payroll status of of Inactive - payroll eligible. On his last check 7/25 he did receive pay and he had both employee and employer deductions come out. He didn't have any hours or receive any on 8/8 which the pay period was from 7/19-8/1 but he would have till

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