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Service Administrators alone having access issue

edited Sep 3, 2025 1:11PM in EPM Platform and Freeform 12 comments

Summary:

Service Administrators are not able to login to any EPM application all of a sudden. All other users (Power User, User and Viewer) access are fine.

Service Admins getting login errors:

The user account has not been granted access to this application. Contact your administrator.

or

User is not authorized on this service instance.

Service request (SR 4-0001029914) is raised with Oracle already.

We can see the Service Admins in IAM, but a Power User (with Manage Access application role) couldn't see any of the service admins in the application role assignment report.

Content (please ensure you mask any confidential information):

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