"Solution Description section" does not show when SR status is set to "Resolved"

Summary:

We are using a custom role for Nextgen HRHD and all functionalities are working as expected, except one issue:

• The solution description section does not show up when the user changes SR status to "Resolved".

What could be the missing privilege or data security policy to resolve this issue?

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

25C

Code Snippet (add any code snippets that support your topic, if applicable):