Publishing Issue with RAG Agents (Tool Type: Document) — Cloud Customer Connect
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Publishing Issue with RAG Agents (Tool Type: Document)

Summary:

I’ve observed that when publishing documents for RAG-based agents, only PDF files are successfully picked up by the ESS job "Process Agent Documents". Word documents (.docx)/ Excel sheets (.xls) are not processed, which seems to indicate that currently only PDF format is supported. Has anyone else encountered this issue? As a workaround, I’ve converted the Word document to PDF before publishing, which resolves the problem. Would be helpful to know if this is a known limitation or if support for other formats is planned.


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