AI Agent Studio Inspiration Series: Introduction & Part 2 (ERP: Receivable Response & Action Agent) — Cloud Customer Connect
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AI Agent Studio Inspiration Series: Introduction & Part 2 (ERP: Receivable Response & Action Agent)

in AI Agent Collaboration Center

Today’s spotlight: an ERP agent that’s transforming how collections teams handle inbound email.

Built using Oracle Fusion AI Agent Studio, this intelligent agent automates the triage and response of receivables-related emails reducing manual work, improving response time, and giving teams better visibility across the collections process.

What the agent does:
1. Intelligent Email Triage & Action
Uses NLP to analyze the intent of each inbound email, extract relevant data, and trigger follow-up actions such as logging payment promises, launching dispute workflows, or updating contact details.

2. Automated, Policy-Driven Responses
Handles routine email responses with accuracy and speed, while enforcing compliance through configurable business rules.

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