The abstract "Resource" role consume any licensing aditional? — Cloud Customer Connect
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The abstract "Resource" role consume any licensing aditional?

Summary:

If an employee is already a Fusion user, and a client needs to add the "Resource" abstract role to them in order to create internal service requests, this employee will not have management roles; they will only have "Internal Help Desk User" user roles, so Help Desk licensing will not be consumed. The question is: Would adding the "Resource" role consume licenses?

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25A


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