HR Helpdesk Groovy Script: User and Agent Email Notifications — Cloud Customer Connect
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HR Helpdesk Groovy Script: User and Agent Email Notifications

in Human Capital Management

Hello,

I need a Groovy script to automate email notifications for HR Helpdesk.

  • When a user updates an SR, notify the assigned agent.
  • When an agent updates an SR, notify the original user.


Please help with what Triggers as well to use.

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