starter configuration

Summary:

To utilize our TEST fusion pod for Starter Configuration deployment, it is necessary to delete the existing configuration applied to this environment.

The TEST environment for this purpose requires specific assistance. It is recommended that I submit an Service Request to ensure a smooth deployment.

I have tried to raise an SR but keep getting knocked back by the agent advising the SR was created under the incorrect product details and advised to raise a new SR.

Before I try to raise this SR for the third time, can you please advise the correct route I need to follow so it goes to the correct team.