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Want to know more about AI in Help Desk?

edited Sep 4, 2025 3:17PM in Help Desk 1 comment

We’ve been getting a lot of questions about AI and its use within Fusion Help Desk in the Redwood experience. We understand! Adoption of AI is moving quickly, and we have some big plans over the next few releases.

Join Product Management on Wednesday, September 17, 2025, as we review the Adaptive Intelligence in Help Desk today, what is coming soon, and how we are making AI an integral part of Help Desk – not just bolted-on.

HCM – Adaptive Intelligence in Help Desk — Cloud Customer Connect

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