helpdesk ticket Need to trigger when new person is hired and the journey is automatically assigned

Summary:

is it would be possible that, when a new  person is hired and the journey is automatically assigned after add pending worker, a helpdesk ticket could also be sent to HR PS at the same time?

Right now, all HR PS members are being assigned to the journey since they all have the area of responsibility. However, they would prefer a helpdesk ticket that can then be claimed, so that the responsible processor is clearly visible.

Do you understand the request and is this possible?

Since journeys don’t have a claim option, they are considering whether we could also involve a helpdesk ticket...