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Can we use Enable Mass Actions in Next Gen HelpDesk?

in Help Desk 2 comments

Summary:

My client would like to create SR's on mass and also send mass messages on the selected SRs so the same message/ update is sent to the seleced PPOC on the SRs selected. Is this possible? I see in Configure Adaptive Search the 'Enable Mass Actions' is enabled by default but in the agent/ manager/ admin UI I can't see mass actions as an option.

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