Manager not able to schedule touchpoints check-in

Manager on our demo system is unable to schedule a touchpoints check-in with their direct reports. Error is 'After the employee becomes eligible for a template, you can create check-ins here'.

This is even though a check-in template has been created with an eligibility profile attached, the eligibility batch process has been run for the template, and the eligibility check shows that the employee is eligible.

Any ideas? Thanks!