OTBI Agents directed to HR Help Desk email channel to create SRs

Summary:

Hi,

My client has a number of OTBI Agents set up to send notifications to the HR ops team to action things such a DOB, Marital Status and Gender missing from person records. They are implementing HR Help Desk and would like these notifications to create SRs and route to a queue for the HR ops team to action. We have a support purpose email channel set up and a forwarding rule on the mailbox to send to Oracle, these are working fine and create SRs under the HR Help Desk Stripe, but when I update the OTBI agent recipient to