Can I delete an internal note in HelpDesk?
Summary:
I cannot see any option or find any documentation that says how to delete an internal note in HelpDesk
Content (please ensure you mask any confidential information):
customer has captured an internal note in helpdesk on the incorrect employee - she now wants to delete the note - there is no delete option and I can not find anything in the documentation that confirms if this can be done. It appears it can be done if it is case management, but not for a standard Internal Note
Version (include the version you are using, if applicable):
Fusion Cloud 25C
Tagged:
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