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Need a way to get an employee's HR data based on their name

in Oracle AI for Fusion Applications 3 comments

Summary:

I am building an AI Agent for the HR/Benefits team to use and am having difficulty getting the agent to find the individual based on their name. When I can get it to work, I have to use the exact spelling and there cannot be more than one record with that name. If multiple records are found, the agent replies that it doesn't have the information requested.

Content (please ensure you mask any confidential information):

Can anyone help with these?

How to do a fuzzy search on name (eg: search "Tom Jones" will find "Thomas Jones").

How to get the agent to respond with all records found, and ask the user to select the right one.

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