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Checkbox field in Help Desk (VBS) not selected by default even though default = Yes

edited Oct 21, 2025 6:25PM in Visual Builder Studio for HCM 1 comment

Hi everyone,

we are working on a customization in the Help Desk module within Oracle HCM Cloud.
We created a custom checkbox field in Application Composer and after we published it through Visual Builder Studio (VBS).

In Application Composer the field is set on Default Value to Yes

The field is displayed correctly on the page, but when creating a new Service Request record, the checkbox is not selected by default.
We have already published the sandbox and verified that the default value is correctly defined both in Application Composer and in VBS, but the issue persists.

  • Field type: Custom Checkbox (Boolean)
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