Translating Filter Values “true” and “false” for custom checkbox-field in Help Desk Requests
in Help Desk
Summary:
A custom checkbox field shows “true” or “false” in Help Desk Requests ticket overview, but the goal is to display “relevant” or “not relevant” instead—how can these labels be changed?
Content (please ensure you mask any confidential information):
Hello everyone,
I have created a custom checkbox field to indicate whether certain tickets are payroll relevant or not. This field has been activated in Adaptive Search so that it can be used as a filter. In the Help Desk Requests overview, when I add a column for this “payroll relevant” field, the values are displayed as “true” or “false.”
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