Case Priority and Case Types Unavailable
in Help Desk
Summary:
Our client requires Case Managers on case creation, or after creation, to be able to edit the case type and/or the cases priority.
We have case types enabled in the Standard Lookups and we are utilising the priorities that come OOTB.
However, when we either create a case or edit a case, as a Case Manager, we are unable to access the LOV for case types and we are also not able to set the priority of the case (greyed out).
This looks to be a privilege issue, however we are utilising a copy of the seeded role and I'm unable to identify any differences. Has anyone else had similar issues? We have a Access Group rule set-up, though this is only for those with the Case Worker role.
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