EBS to Fusion cloud data collection resource overlap issue

While loading data from EBS to Fusion SCM, some records are encountering errors due to resource shift overlaps. The customer has confirmed that the shifts are defined correctly in EBS, but the same data is not loading into Fusion SCM. In EBS, the file contains two rows for the same resource, each with different shifts, with a break between the two shifts. The customer asserts that this is correctly defined in EBS, but Fusion SCM is rejecting the data due to an overlap issue.. Help how to overcome this issue?