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What is the maximum file size allowed for attachments in a Help Desk ticket

edited Nov 7, 2025 11:53AM in EPM Platform and Freeform

Summary:

I tried to attach a 12 MB file, but system gave "Email size exceeds maximum 10 MB allowed" warning.

we are on 25C version and help desk is on redwood platfrom.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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