You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

HR Help Desk - Edit Posted Message

in Help Desk 1 comment

Summary:

It appears Oracle offers the functionality for agents to edit sent messages in Next Gen Help Desk and we have the profile option enabled. Can someone please tell me what we're missing as we are not seeing any option to edit a posted message as agents, managers or administrators.

Content (please ensure you mask any confidential information):

It appears Oracle offers the functionality for agents to edit sent messages in Next Gen Help Desk and we have the profile option enabled. Can someone please tell me what we're missing as we are not seeing any option to edit a posted message as agents, managers or administrators.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!