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Duplicate Absence Payment

edited Nov 26, 2025 7:28AM in Payroll and Global Payroll Interface (GPI)

An employee initially submitted a Business Travel Leave request for 05-Nov-2025 to 06-Nov-2025. During the mid-month payroll run on 13-Nov-2025, the employee received the corresponding per diem payment.

After receiving this payment, the employee updated the leave dates to 04-Nov-2025 to 06-Nov-2025.

During the month-end payroll run, the system incorrectly pays the employee double:

  • The retro process pays the differential amount (which is expected).
  • However, the system also pays the full revised period amount again, resulting in an overpayment.

Observation: Retro is working fine. When a new absence element entry is attached, the previous element entry is deleted, and a new element entry is created with the processed flag

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