Recruiter gets error when viewing text from candidate: Permission is needed to view this content

Summary:

One of our recruiters has informed us that they sent a candidate a text message, then received an email that the candidate responded, but when accessing the message, they get the error: Permission is needed to view this content. How can we resolve this?

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

25D

Code Snippet (add any code snippets that support your topic, if applicable):