Internal helpdesk team member agent can view all requests assigned to other queues

Summary:

A team member/agent can view all requests assigned to other queues that they are not member of.

It is understood that optionally, team member/agent can use searched filter by queues.

However, the expectation is that team member (also with Internal helpdesk Agent role) can only view requests that are assigned to their queue or to themselves, even without search filter, as a restriction. They should not see requests from another queue they are not a member of, unless they have been explicitly granted access to that queue or the request has been assigned to them.

We have raised an SR, but if there's any leads to resolve this issue from our expert in the house, please.