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Approval Rule Not Working for Change Personal Information Process

Hello,

I have configured an approval rule for the process Change Personal Information > Change Personal Information: Additional Person Info, but it doesn’t seem to be working as expected.

Here is the condition I used:

((transactionApprovalRequest.ViewInstanceName equalsIgnoreCase "PersonExtraInformation") AND (Current Person Additional Person Info.result.categoryCode != null) AND (Current Person Additional Person Info.result.categoryCode equalsIgnoreCase "BP_Premiere_DD_Teletravail") AND (Current Person Additional Person Info != null))

The intended behavior is:

  • If the above condition is met, the transaction should be approved first by the line manager and then by the representative.

However, the rule is not triggering correctly. Could anyone help me identify what might be wrong with this condition or suggest the correct approach to achieve this approval flow?

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