You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

config pages still classic

in Help Desk

Hi, is it correct to say that for Oracle Help Desk the configuration pages are still in the Classic UI? From my understanding, Redwood is primarily the user experience layer for agents and end users, while all setup and configuration pages remain in the Classic UI. This includes Service Request setup, categories and queues, service levels (SLAs), workspaces, assignment rules, email setup, knowledge configuration, security and roles, and profile options.

If this is correct, when can we expect the configuration pages to move to a Redwood UI?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!