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Purchase Requisition approval is not being routed to the correct cost center manager

edited 12:27PM in Self Service Procurement 4 comments

Hi,

We are facing an issue where a purchase requisition submitted for approval is not routing to the correct cost center manager.

PR is created with the Cost Center Value XXXXXX, for the department XYZ with cost center value XXXXXX, the correct cost center manager is AAA. However, in the PR approval workflow, the requisition is incorrectly routing to BBB instead.

We have configured the purchase requisition approval to require approval from the respective cost center manager.

Please assist us in resolving this issue

  1. Screenshot of PR approval routed to incorrect cost center manager

2.Screenshot of PR approval rule hierarchy which got trigger.

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