Defaulting Channel Type in Redwood HR Help Desk

Summary: Want to select a specific channel type to be the default Channel Type when opening Redwood HR Help Desk Service Requests.

Channel Type is a required field on the Create Service Request page, even if the field is hidden from the layout. By default, it is populating as null. I want to adjust the default to "Web", but I do not see a way to accomplish this.

I've seen other posts about how to do this in classic Help Desk, but the same approach does not seem to work here.

Please advise.

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