Case Management Reports / Dashboards

Summary:

Hello All,

We would appreciate the community’s support in sharing or pointing us to any existing or delivered case management or HelpDesk reports or dashboards that you may already be using or have implemented, including:

Prebuilt or customer-developed case management dashboards

Standard reports that have been effective for HR Help Desk or Case Management analytics

Any locations, resources, or CCC posts where such samples are available

We are also interested in learning about best practices for reporting on HR Help Desk / Case Management data, particularly around key metrics and dashboard design.

For context, the Case Management dashboard we are aiming to build would ideally include: