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How custom alert doesn't arrive?

Hi all,

We created a custom alert, its status shows "Success," but the notification is not actually received by the user.

Below is the template used:

"

<body>
<table>
<tr>
<td>
Gentile ${LearnerDisplayName},


Ti è stato assegnato il seguente corso formativo obbligatorio: <b>${LearningItemName} da fruire entro ${assignmentDueDate ? AlertUtils.formatDate(assignmentDueDate,'dd MMM yyyy') : 'data da definire'} </b>.

Grazie </b>.

Team Formazione </table>
</body>

"

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