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Oracle Fusion AI Agent for user issues reported in Service Now

in Oracle AI for Fusion Applications 4 comments

Summary:

Hello Everyone,

We are starting to explore the new Oracle Fusion AI Agents in Oracle Fusion ERP. We are looking for an agent that can read our tickets in Service Now tool which can help understand issue and suggest solutions.

Could you please guide me on the following areas:

  1. Where to begin when setting up AI Agents.
  2. Recommended documentation, learning paths, or Oracle Cloud Readiness content that explains:
    • How to create AI Agents (Agentic AI)
    • How to configure permission groups and required roles
    • How to use/expose ERP tools inside the agent
    • How to test, validate, and move agents to PROD
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