Issue with Help Desk SR Contacts After Mass Email Masking

Summary:

Hello,

After copying our production environment to the test environment and performing mass email masking we noticed an issue in the Help Desk module.

The Service Requests already existing in the test environment still show the original production email addresses as contacts instead of the masked test addresses.

We would like to know if there is a recommended way to update the contacts on existing SRs after email masking and if there are any Oracle tools or processes to fix this or if a custom update is required.

Any guidance or best practices would be greatly appreciated.

Thank you in advance