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Gen AI assistance vs live agent chatbot vs Oracle Digital assistant

in Oracle AI for Fusion Applications

Summary:

In 26A, Gen AI assistance will provide answers to employees questions and also create a HR request.

HRHD also have a live agent chatbot which allows employees to talk to agents.

There is also Oracle digital Assistant(ODA) which can create an HR request.

ODA is expected to deprecate in one years time. Is Gen AI assistance replacing ODA or will it be replaced by an AI chatbot ?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

26A


Code Snippet (add any code snippets that support your topic, if applicable):

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