Agent Effectiveness report does clock stop during non business hours

Summary:

I am looking at the out of the box report #57 Agent Effectiveness - Detailed. :

1. For the columns circled below, does this include non-business hours (i.e. weekends when staff is not assigning/responding to incidents)? Or does the clock stop ticking?
2. For FCCR, if an incident is responded to once and solved, then the customer responds a week later and a new incident (with reference to the original incident) is created and responded to, does this affect the FCCR of the original incident or is this now solely tracked in the new incident?

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