The new Redwood HR help desk 'Assigned to' are not looking up the new redwood queue resources.
in Help Desk
Summary:
We are in the process of implementing redwood HR help desk and case management. I have create new queues for HR help desk using the 'HR Help Desk Queue' tasks and 'Case management Queue' tasks.
but the 'assigned to' field on HR help desk as well as case management is still pulling the resources from classic help desk queues.
Content (please ensure you mask any confidential information):
Version (include the version you are using, if applicable):
We are currently on 26A in the test environment
Code Snippet (add any code snippets that support your topic, if applicable):
0