Agents/Resources names not appearing in "Assigned To" field in HR Help Desk

Summary:

Hello Team,

I am unable to reassign hr help desk requests as a help desk agent.

I have given them the resource role and made them the service representative. And I have also ran the import process and LDAP processes as well.

However, when I am trying to edit the help desk request itself, I am not able to see any names in the "Assigned To" field/the drop down which usually comes for agents.

Kindly provide a solution for this.

Regards

Rajaraman S

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):