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How to default Line Manager in Assigned To field

edited Feb 19, 2026 10:03AM in Help Desk 1 comment

Summary:

How to default Line Manager in Assigned To field in the Case Management

Content (please ensure you mask any confidential information):

Our requirement is to default the requestor's Line Manager in the Assigned To field while creating Help Desk Request. Could someone please share your thoughts how to achieve this?

Version (include the version you are using, if applicable):

26A

Code Snippet (add any code snippets that support your topic, if applicable):

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