HR Help Desk Case Management–Cases visible in OTBI but not under Case tile / Unable to create queues

Summary:

We are implementing HR Case Management in Oracle HCM HR Help Desk (Redwood / mixed UI environment) and are running into a visibility and configuration issue.

Current behaviour

• We can successfully create HR cases
• HR cases are visible in OTBI
• Case Manager / Case Worker roles are assigned correctly
• Case‑related profile options are enabled

However:

• No cases appear under the “Case” tile in Redwood HR Help Desk
• When attempting to create a queue, we receive the error:

“You can no longer view this queue because of data security policies.”

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